Refunding money from a sale

1. Go to the ‘Sale Invoices’ tab, and click ‘All Sales’
   
   

2. Select the ‘Edit’ and then ‘Manage’ alongside the specific invoice you wish to remove payments from
   
   

3. When the page loads - click on the ‘Refunds’ tab
   
   
   

4. Under the panel labeled ‘Refund Payment’, enter the relevant refund information:
   
   

   • Amount: Total amount refunded
     
     

   • Date: When refund was paid out
     
     

   • Reference: You can enter a reference to help identify the refund
     
     

   • Transaction: You can select a specific payment the refund related to
     
     

   • Line Item: You can select the specific product the refund relates to (whole sale  by default)
     
     

   • Method: You can enter a refund method like Cash for example
     
     

5. Click ‘Refund’ to process and complete

Warning: Refunds do not put any products back into stock, you must do this via the Returns tab.