Returning a product from a sale

1. Go to the ‘Sale Invoices’ tab, and click ‘All Sales’

2. Find the sale you wish to return a product for

3. Click the ‘dropdown’ arrow beside the Edit button and click ‘Manage’ (per image)

4. Once loaded, on the right hand side panel there is a tab labeled ‘Returns’, please click on this and you will see a form appear (per image)

5. Below is the form you will see, and the associated information required to be input:
   
   

   • Each line is shown from the sale within the table
     
     

   • The column labelled ‘Amt. to Return’ is where you can designate the total units you would like to return into stock
     
     

   • The columns Ordered, Fulfilled & Returned respectively denote the number of units relevant to each metric

    Important Notes:

• Returns does not create a refund, it is important if a refund is made during the return, that this is logged under the ‘Refunds’ tab
  
  

• You cannot return an item that hasn’t been fulfilled already
  
  

• You cannot return an item that has already been returned
  
  

• You can only return lines that are a valid product, any service or manual line item cannot be returned

6. Enter the respective return amount for each line (Per ref #1)
   
   

7. Click the button labelled “Apply” to process and confirm the return